SHIPPING & RETURNS POLICY

Order Processing

When your order contains multiple items, we aim to ship them together to ensure simultaneous delivery. However, due to varying product sizes and conditions, items may be dispatched via different couriers. In such cases, you'll receive separate email notifications with distinct tracking information for each shipment.

Once your order is shipped and assigned a tracking number, HISEA will automatically send a shipping confirmation email to the address provided during purchase. If you don't see this email in your inbox, please check your spam or junk folder. To ensure you receive our communications promptly, add info@hisea.com to your contact list.

Delivery Address

A correct and complete delivery address is essential. P.O Box is not supported at present. Currently, we only ship orders to the USA.

Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

Return Policy

For guest customers, we offer free returns within 30 days upon delivery; if you have registered to be HISEA Adventurer, we will extend it to 45 days.

Please contact us for returns via  cs@hisea.com  with your order number and the reason, we will inspect your return request. Once your return request is approved, we will inform you to send back the item to our shipping address. Usually, it will take around 3-5 business days for inspection and response. Once confirmed, we will email you about the result and finish the refund within 5 business days.

For all the requests, we will confirm whether the reason is due to product issues; if the reason is due to our product issues, we will take responsibility and replace a new one for you instead of you returning the item.

Refund Policy

All the refund requests will be responded within 3-5 days, we will first confirm whether you have to return the items or not and inform you the following steps.

If the item is needed to be returned, check the return policy part to know how to proceed.

If the item is not needed to be returned, we will confirm whether the request meets the following conditions, if it meets the conditions that refund policy could be applied, then we will send the refund to you within 3 business days.

Under the following conditions, the refund policy will be applied:

Due to product issues, your return request has been approved while we do not have stocks for the items you asked for at the moment.

Due to product issues or other unpredictable reasons, product status is not as described and you do not want to keep it.

You canceled your order before we ship it.

Under the following conditions, refund is not applicable:

Items with a sale tag.

Items with a final sale tag.

Items fully paid by reward points.